Resources for Tennesseans Impacted By Hurricane Helene
Click here to learn more about Hurricane Helene’s impact on Tennessee.
Click here to learn more about Hurricane Helene’s impact on Tennessee.
Missing Individals
The Tennessee Bureau of Investigation (TBI) has established a hotline for individuals needing to report a missing person in the ongoing East Tennessee flood emergency: 1-800-TBI-FIND.
To report a missing child during a disaster, please also contact the National Center for Missing & Exploited Children, which operates the National Emergency Child Locator Center, at 1-800-843-5678.
Property Damage
If homeowners are facing an emergency, they should dial 911. For cleanup help, they can call (844) 965-1386.
If homeowners have suffered property damage, they should document and take photos of their damages prior to cleanup efforts for insurance purposes.
Tennesseans living in Carter, Cocke, Greene, Hamblen, Hawkins, Johnson, Unicoi, and Washington counties may be eligible for Individual Assistance (IA) through FEMA.
Shelters
You can find a list of shelters available here.
Road Conditions
Click here for the most up-to-date information about road closures due to Hurricane Helene.
Utility Services
Please contact your local utility company for the most up-to-date information.
Mortgage Relief
If you’re a homeowner or renter impacted by the storm, Fannie Mae’s media release outlines the mortgage relief and disaster assistance options that will be available to impacted single-family borrowers in the wake of this hurricane as well as renter resources, including how to access Fannie Mae’s disaster recovery counseling, free of charge.
Information about filing a claim with homeowners insurance following a natural disaster is also available.
Small Business Administration (SBA)
SBA disaster assistance is available to homeowners, renters, nonprofits, and businesses of all sizes affected by Hurricane Helene.
Types of available disaster loans:
Tennessee Department of Labor and Workforce Development
If your job was impacted by the flooding in East Tennessee, you can apply for state unemployment now while Tennessee awaits approval of Disaster Unemployment Assistance.
Avoiding Scams
While many people seek to help during times of disaster, unfortunately, there is also an increased risk for scams and fraud. Watch out for upfront fees from individuals claiming to provide services, benefits, or loans.
The Tennessee Division of Consumer Affairs can be reached at (615) 741-4737 or online.
Reporting Misconduct
The Tennessee Department of Commerce & Insurance licenses many of the professionals who play a role in rebuilding, including contractors, home inspectors, and insurance agents, among others.
If you witness unlicensed activity or other potential violations of laws and rules, click here.
Volunteers Seeking to Help
Click here for information on how you can help.
Emotional Support
Call 855-CRISIS-1 (855-274-7471) to speak with a caring, trained mental health professional, 24-hours-a-day, 7-days-a-week, if you are experiencing a mental health emergency.
Price Gouging
To file a complaint about price gouging with the Tennessee Divison of Consumer Affairs, call (615) 741-4737 or email consumer.affairs@ag.tn.gov.
Additional Resources
Click here for additional disaster recovery resources.
Please follow local guidance for the most up-to-date information.
How Our Office Can Help
Our office is standing by to assist you with any questions or assistance you may need from a federal agency, including FEMA. You can learn more and contact us here.
* Please note: for issues you may have with state agencies or programs that fall under the jurisdiction of the State of Tennessee, please contact your state legislator. You can find your local legislator here.